Customer Reviews

We want your experience with us to be the best car buying or service experience ever! Check out what some of our happy customers had to say about their experience at Franklin KIA.

"My buying experience was great my sales person Andrae was great he even gave me some work out techniques. And the Lot Porter Tom Kuhn was a little simple but helpful when pulled my new car up to take delivery. Franklin Kia is clearly an equal opportunity employer and i applaud that along with thier customer service skills."

- Joe D.

This is the best place to buy a car. Everyone is so friendly and they have the lowest prices in all of Nashville. No wonder why the sell more Kias than anyone else!

- Leslie J.

"If you're in the Nashville/Franklin TN area, in the market for a car and you are tired of the usual hard nose car salesman pitch that so many of us are accustom, then **** ***** is the lady you must ask for at Universal Kia of Franklin. I hate the whole car buying thing but found this dealership refreshing. **** made my experience of letting go of my BMW Z-4 go more smoothly than I thought it would be. She epitomizes what customer service should be and went above and beyond to make my experience pleasurable and stress free. She is personable and patiently took time to listen and tune into my wants and desires. I was looking for a car that was comfortable with more room and she helped me find the perfect car; I love my new Forte5 EX in Metallic Bronze ***** ******* should be given a medal for patience for the time he took explaining the financial and meet my budget. ***** ***** also deserves a medal; he was superb in teaching me my car's features. He went above and beyond with his time and then adjusted my deal to reflect taking out a fee that I had been charged that was advertised to be included in the price of the car; now how cool is that! My experience with this dealership is the staff works as a team, are very pleasant and welcoming and at no time did I feel like I was annoying anyone like I have been made to feel at other dealerships. it doesn't get better than that when it comes to a car dealership; and I'm sure I'm not alone in having had unpleasant experiences. Thanks Franklin KIA!"

-Boyce C.


Franklin Kia

1413 Murfreesboro Road
Directions Franklin, TN 37067

  • Sales: (615) 224-7973
  • Service: (615) 224-7973
  • Parts: (615) 224-7973

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